​

Payment and Security Deposit

The hire charges will be required in full before the e-bikes are made available for hire. Payment must be made using a debit or credit card. Knoydart E-bike Hire will copy and hold your credit or debit card details for the duration of the hire agreement and will destroy this information on return of the equipment in a satisfactory condition.

Knoydart E-bike Hire may require photo i-d in the form of a driving licence or passport which may be copied and a photograph of the lead hirer and hire equipment may be taken at delivery of the e-bikes. Upon acceptance of the hire agreement you agree to these security measures taking place.

Upon acceptance of the hire agreement the Hirer further undertakes that you will be liable for any damage, theft or loss to or of the bikes and any accessories you have hired from Knoydart E-bike Hire and that any repairs or replacements made will be charged at the full retail price. In the event of damage, theft or loss, payment will be taken from the card supplied up to a maximum amount of £900 and full receipts and invoices will be made available to support these charges.

The hirer is responsible for all the equipment supplied by Knoydart E-bike Hire and accepts financial liability for all members of the party using the equipment.

Late returns of equipment will be charged at £20 per hour or part thereof. There will be no refunds for early return of bikes or accessories under any circumstances.

​

Cancellations will be subject to the following charges;

• Over 1 week prior to the hire date – No charge

• Within one week of the hire date – 50% of total booking. (Or re-schedule without charge).

Cancellations due to extraordinary circumstances will be considered for each individual booking. Where a booking is re-scheduled within the cancellation period no further refund will be offered if the new booking is subsequently cancelled. However, a credit note may be issued subject to circumstances and conditions.

General Safety and Security

Upon signing of the hire agreement, the Hirer accepts responsibility for anyone using a bike supplied by Knoydart E-bike Hire and confirms that he/she is satisfied with the condition of the items supplied and that they are fit for purpose. If the Hirer notices any issues or problems with the equipment it must be raised before the hire takes place when a replacement will be substituted.

The Hirer and their party understand and agree that cycling is an activity that carries a certain degree of risk and accept that anyone using the bikes and equipment supplied by Knoydart E-bike Hire do so entirely at their own risk.

Knoydart E-bike Hire cannot be held responsible for any mechanical failure due to any adjustments made to the e-bikes by the Hirer or any members of their party. Additionally, Knoydart E-bike Hire cannot be held responsible for accidents, injury or death relating to third parties or members of the hire party during the hire period.

We strongly suggest you check your home insurance policy for personal injury cover and make arrangements if not already covered. We also recommend joining Cycling UK where, amongst the many benefits, you will receive 3rd party liability cover.

We prohibit the use of our e-bikes by persons under the age of 14 and by signing these Terms and Conditions the Hirer is confirming that all e-bike riders in their party are aged 14 or above.

Children aged 14-16 MUST be accompanied by an adult at all times.
We will supply, with each bike hired, a helmet that must be worn at all times whilst riding the e-bikes. Knoydart E-bike Hire cannot be held responsible for any accident, injury or death that occurs as a result of not wearing helmets or other safety equipment supplied.

Most of our e-bikes have sensitive, hydraulic disc brakes and extreme care must be taken applying pressure, particularly to the front brake. Please always use both brakes together at the same time.

It is the responsibility of each user to ride responsibly and in a safe manner observing all the rules of the roads. Racing of the e-bikes is forbidden and users should bear in mind their level of competence before tackling demanding terrain.

Each bike is supplied with a lock which must be used to secure the bike whenever it is left unattended. 

Knoydart E-bike Hire accepts no liability for the loss, damage or theft of any personal items stored in or on the bikes. If a theft or loss occurs or any damage is done to the bikes it is the Hirers responsibility to inform a member of the Knoydart E-bike Hire team as soon as possible and the Hirer further acknowledges that he/she is also liable for all costs incurred including reasonable loss of hire and agrees these costs may be recovered from their credit or debit card.

When the bikes and any accessories are in your possession you are responsible for keeping those items safe and using them in a manner that is fit for purpose.

Personal Safety and behaviour

Riding the hire bikes under the influence of alcohol, drugs and/or solvents is not permitted and will result in the immediate cancellation of the hire agreement and the return of bikes and accessories with no refund. 

Insurance

We advise that you do not ride without personal and third party liability insurance.

We strongly suggest you check your home insurance policy for personal injury cover and make arrangements if not already covered. We also recommend joining Cycling UK where, amongst the many benefits, you will receive 3rd party liability cover.

Cycling Expectations

It is your responsibility to ensure that anyone using our e-bikes and accessories does so sensibly and applies respect to other cyclists, road users and the natural surrounding area.

You must follow the rules for cyclists as laid out in The Highway Code and you must not use the bikes on any terrain which a reasonable person would consider unsuitable, nor on the beach (See below). The intended use of the bikes is described on our website.

Use on beaches and bike returns

Sand and salt-water are particularly damaging to bike components and riding on sand or heavily sand-covered areas is strictly forbidden. Evidence of use on beaches will result in charges being made for deep cleaning. Whilst we appreciate hire bikes will get dirty, particularly when wet and muddy, any bikes returned excessively soiled may also be subject to additional cleaning fees charged at our hourly service rate.

Individual Health

Upon accepting this hire agreement the Hirer is confirming that all members of his/her party are in good health and no one has eyesight that is below the minimum standard required for a road driving test. The Hirer also confirms that all members of his/her party are free from any medical condition or disability that may adversely affect the usual control of the bike.

Knoydart e-bike hire reserves the right not to accept or fulfil a booking, and all bookings are subject to availability.

These terms and conditions are governed by English Law.